Shipping & Service Policy

Codexmark sells software subscriptions and digital services. No physical products are shipped. Service fulfillment is performed online through account activation, dashboard access, and implementation support.

• Standard subscription access is activated within 1 business day after payment confirmation.
• Enterprise plans requiring onboarding may take 2 to 5 business days, based on setup complexity.
• Delays can occur if onboarding information is incomplete or external dependencies are pending.

• Platform setup and access credentials.
• Configuration guidance and onboarding sessions (where included).
• Support through email and scheduled calls according to selected plan.
• Feature access based on active package and billing status.

Our digital services are available globally where internet access is available and local regulations permit use of online software platforms.

• Provide valid contact details and complete onboarding information.
• Ensure authorized team members are available for setup coordination.
• Maintain stable internet access and compatible devices.