Privacy Policy
How we collect, use, and protect your personal information.
Last updated: February 1, 2025
CODEXMARK (SMC-PRIVATE) LIMITED ("Codexmark," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website codexmark.com or engage our services.
By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
1Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you contact us through our website forms, email, or other communication channels. This may include:
- Name and contact information (email address, phone number)
- Company or organization name
- Project details and requirements
- Budget and timeline information
- Any other information you choose to share
Automatically Collected Information
We do not use tracking pixels, advertising cookies, or third-party analytics that collect personal data. Our website may collect basic, anonymized usage data through server logs for security and performance monitoring only.
2How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To respond to inquiries, provide quotes, and deliver contracted services
- Communication: To communicate with you about projects, updates, and support matters
- Business Operations: To manage contracts, process payments, and maintain business records
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Security: To protect our business, clients, and website from fraud or unauthorized access
3Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who assist us in delivering services (e.g., cloud hosting, payment processing), bound by confidentiality agreements
- Legal Requirements: When required by law, court order, or government authority
- Business Protection: To protect the rights, property, or safety of Codexmark, our clients, or others
- Consent: With your explicit consent for specific purposes
4Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes encrypted communications (SSL/TLS), secure data storage, and access controls. However, no method of transmission over the Internet is 100% secure. We encourage you to avoid sharing sensitive credentials via email; for confidential exchanges, we will propose a secure channel.
5Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For business communications and project records, this is typically for the duration of our engagement plus a reasonable period afterward for legal and accounting purposes. Upon request, we will delete or anonymize your data unless we are legally required to retain it.
6Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Objection: Object to certain processing of your personal information
- Data Portability: Request transfer of your data in a machine-readable format
To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.
7Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
9Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: