Return & Refund Policy

Codexmark provides digital subscription software and related technology services. Since access is delivered digitally and may be used immediately after purchase, we do not process physical returns.

• Clients may cancel an active subscription before the next billing cycle.
• Cancellation prevents future charges but does not automatically refund the already billed period.
• Access remains active until the end of the paid billing term unless suspended due to policy violations.

• Initial subscription payments may be considered for refund within 7 calendar days if the service has not been materially used.
• Duplicate payments or billing errors are eligible for full correction and refund.
• Payments for consumed subscription periods, custom development hours, implementation fees, or third-party costs are non-refundable.

• Change of mind after onboarding or active use of the platform.
• Failure to use the service during an active paid period.
• Account suspension caused by violations of terms or acceptable use.
• Downtime caused by third-party providers outside our direct control.

Refund requests are reviewed within 3 business days. If approved, processing usually takes 7 to 14 business days depending on your payment method and banking provider.